Refund policy

We hope you are happy with your purchase. However, if you are not completely satisfied with your order for any reason, you may return it to us for a full refund or exchange. Please see below for more information on our returns policy.

RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition in the original retail packaging.

RETURNS PROCESS
To submit a return request, please log in to the returns portal.

All returns should mailed to the following address:

Cateye America
Attn: Returns

2825 Wilderness Place, Suite 900 Boulder, CO 80301

You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us for all orders over $15.

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that it can take some time for your bank or credit card company to process and post the refund.

EXCEPTIONS
For damaged or defective products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS
If you have any questions or concerns about your order, please contact us at:

1-800-5-CATEYE

service@cateye.com